The Pixel 6 and 6 Pro can make calling customer service less nightmarish

The Pixel 6 and 6 Pro can make calling customer service less nightmarish


Photo by Becca Farsace / The Verge

The Pixel 6 is Google’s first phone with a custom-designed SoC, and the appeal of the Tensor chip isn’t in raw power, it’s what the combination of hardware and software can do. Speech and image processing that happens on device are great for Google Assistant or improving photographs, but a feature many owners will appreciate at launch is an improved Phone app that’s built to manage annoying calls to customer service lines.

Image: Google

According to Google, the app can tell you the current hold time for a business’s 1-800 number before you even dial, as well as the projected wait times for later in the day or week. These projections are “inferred from call length data that is not linked to user identifier.” Google…

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