Go read this story about how online orders are burning out Chipotle workers

Go read this story about how online orders are burning out Chipotle workers


To go bags, to go bags everywhere.

Chipotle is a pioneer of the fast assembly-line restaurant format, where you get in line and guide a human worker through the process to build your meal while you watch. It’s a foolproof system, or so I thought before I checked out this investigative story by MarketWatch revealing how Chipotle is handling the growth of online orders in a pandemic world. Once I read the accounts of various Chipotle employees interviewed in the MarketWatch article, I was stunned by what they really go through.

One employee detailed the struggle with the onslaught of online orders:

“People would just stare at us, angry,” he said. “Orders were coming in faster than they could be made. We would frequently see orders of 75, 80, 90 items within a 15-minute…

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