Ford to deploy ‘angels’ to troubleshoot busted EV chargers

Ford to deploy ‘angels’ to troubleshoot busted EV chargers


Charging Ford’s electric Mach-E. | Photo by Sean O’Kane / The Verge

Ford has an interesting idea for how it can improve the reliability of electric car chargers in the US: charge angels. In an interview with Automotive News, Ford’s general manager of electric vehicles Darren Palmer, announced plans to deploy employees in specially equipped electric Ford Mach-Es to visit and test chargers when connected vehicle data or social media complaints suggest there might be a problem.

“All they’ll do all day long is go and check them to see where they fail and why,” Palmer said. Although details of the initiative are yet to be finalized, the company expects it to launch before the end of the year, ready for the release of the all-electric F-150 Lightning in 2022.

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